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4953 Linsey Ct, Woodbridge, VA 22193, USA
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Home Refund Policy

Refund Policy

By Print My Boxes 10 mins read

Refund Policy

At Print My Boxes, your satisfaction is our top priority. Each order is carefully crafted, printed, and packaged with precision. Since all of our packaging products are custom-made to order, our refund and return policy is designed to be fair, transparent, and customer-friendly. Please review the terms below before placing your order.

1. Custom Orders Are Non-Refundable

All products at Print My Boxes are produced according to your unique specifications, including size, material, design, and printing. Because every order is custom-made and cannot be resold, refunds or returns are generally not available once production begins, except under the conditions outlined below.

2. Cancellations

  • Orders can only be cancelled within 24 hours of payment confirmation.

  • Once the design proof is approved or printing has started, cancellation is no longer possible.

  • To cancel within the 24-hour window, please contact our support team immediately at [Insert Email/Phone].

3. Refund Eligibility

Refunds may only be issued if:

  • The delivered product does not match the approved specifications (size, material, or design).

  • There are clear production defects in printing or finishing.

  • The packaging is damaged during transit and cannot be used.

In such cases, full or partial refunds may be provided after verifying the claim. Customers must submit photo or video evidence within 7 business days of receiving the order.

4. Replacements

Whenever possible, Print My Boxes prefers offering replacements over refunds. If your order is defective or incorrect, we will reproduce and ship the corrected product at no additional cost, ensuring you receive the right items without extra financial burden.

5. Proof Approval Responsibility

A digital proof is sent for approval before printing. It is the customer’s responsibility to review design, text, logos, and artwork carefully. Refunds or replacements cannot be issued for errors present in the approved proof.

6. Shipping & Delivery Issues

  • We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.

  • Refunds will not be issued for late deliveries due to factors outside our control.

7. Non-Refundable Items

  • Rush or expedited orders

  • Orders with approved proofs later claimed as incorrect

  • Products returned without prior authorization

8. How to Request a Refund or Replacement

To request a refund or replacement:

  1. Contact our support team at [Insert Email/Phone].

  2. Provide your order number, photos, and a description of the issue.

  3. Our team will review your request and respond within 3–5 business days.

Final Note

At Print My Boxes, we value your trust and are committed to delivering packaging that meets and exceeds expectations. While refunds are limited due to the custom nature of our products, our team works diligently to resolve issues quickly, fairly, and professionally.